- Email us your order number to firstname.lastname@example.org and mention that you want to receive a return label.
- In the subject of the email, please use the keyword “Return Label” and indicate your order number
- We will automatically use the address of your order to create the return. We will try our best to send you a return label within 48 hours. Don’t worry, these 48 hours of waiting will be deducted from your 14 days return timeframe.
- Print out the Return Form, fill it out, put it together with the jewelry piece(s) into a shipping box and seal it carefully to make sure the parcel does not get damaged during the transport.
- Take it to a DHL post office of your choice to return.
Please note that free return only applies to orders from 99€ in Germany. For orders under 99€ within Germany, and orders outside Germany, we currently do not cover the return cost.