Return

How to Return

1. Email us your order number to return@theaceline.com and mention that you want to receive a return label.
2. In the subject of the email, please use the keyword “Return Label” and indicate your order number
3. We will automatically use the address of your order to create the return. We will try our best to send you a return label within 48 hours. Don’t worry, these 48 hours of waiting will be deducted from your 14 days return timeframe.
4. Print out the Return Form, fill it out, put it together with the jewelry piece(s) into a shipping box and seal it carefully to make sure the parcel does not get damaged during the transport.
5. Take it to a DHL post office of your choice to return.

Please note that free return only applies to orders from 99€ in Germany. For orders under 99€ within Germany, and orders outside Germany, we currently do not cover the return cost.