Where do I get my invoice?

In order to limit the environmental impact, we limit the printing of the invoice. Your electronic invoice will be sent to you as soon as your order is on its way to you.

I received a faulty item. What should I do?

We apologize very much and will do our best to avoid this event. In the meantime, please take a photo or video that shows us the defect in the piece of jewelry and send it to us

We will try to find a solution for you as soon as we receive your email.

Can I exchange for another item?

As a small team, we can't do that at the moment. If you'd like to exchange another item, you can simply return the item by downloading this return form and filling in all the information

You can place a new order for the item you want instead.

Do I have to pay the return costs?

If you order in Germany and the value of the goods is more than € 99, you can return the item free of charge. For orders in Germany that are less than € 99, and for orders outside of Germany, we unfortunately cannot cover the return costs.

How long is my gift voucher valid?

Our gift cards don't have an expiration date, so you can use them until they're fully redeemed. 😊